REFUND POLICY
Welcome to TouchCore Gaming. We aim to provide you with an engaging and high-quality mobile gaming experience, full of entertainment, competition, and creative immersion. While we strive to deliver content that meets or exceeds expectations, we also recognize that situations may arise where users need to request a refund. This Refund Policy outlines the conditions and process for obtaining refunds for purchases made through our mobile gaming platform, including in-app purchases, subscriptions, downloadable content, and other premium features.
By making a purchase on our platform, you agree to the terms laid out below. This policy has been developed with transparency and fairness in mind to protect both players and our developers.
Refunds are issued under specific conditions and within clearly defined time frames. Any refund request must:
If approved, refunds are processed using the same payment method originally used. Typically, the processing time ranges from 5 to 10 business days, depending on the financial institution or app store provider.
Consumable in-game items (such as virtual coins, health potions, temporary boosts, etc.) are not eligible for refunds once they are delivered and used. These are single-use items that provide instant or short-term value in the game environment.
However, if a consumable item was purchased in error or failed to deliver due to a technical issue, you may request a refund within 3 days of purchase. In such cases, we will investigate the issue and determine eligibility.
Non-consumable items (such as character skins, level unlocks, or permanent game upgrades) may be eligible for a refund under the following conditions:
Our mobile platform offers recurring subscription services that unlock exclusive content, game passes, multiplayer features, or ad-free access.
A full refund may be granted if cancellation is requested within 7 days of the initial subscription purchase and no premium features have been used.
If limited use has occurred (e.g., login or browsing premium content without significant playtime), a partial refund may be issued at our discretion.
Users who forget to cancel before a renewal can request a partial refund within 5 days of the charge, provided there has been no significant usage.
No refund will be provided for renewals beyond the 5-day window or after premium content has been accessed.
Subscription cancellations prevent further billing but do not automatically entitle the user to a refund for the current cycle.
Some games offer event passes, battle passes, or seasonal memberships that are time-limited.
You may request a refund for these passes within 4 days of purchase, provided that no progress has been made toward seasonal objectives or rewards.
Once you begin using the pass or unlock its rewards, it becomes non-refundable.
If a technical fault prevents you from properly accessing or using purchased content (e.g., app crash, server failure, failed delivery of goods), we encourage you to report it immediately. If we confirm the issue cannot be resolved, we may:
Refund requests for technical issues must be submitted within 7 days of the transaction.
If a purchase was made by mistake, or if someone else used your device/account to make an unauthorized transaction:
Parental controls and secure authentication methods are recommended to prevent unauthorized use.
Additional downloadable content (DLC), such as new levels, storylines, or game worlds, follows these terms:
If you purchase a bundle (multiple games or items at a discounted price):
To request a refund, please contact our customer support team and provide the following:
Our team will review and respond within 3 business days. If additional information is needed, the process may take slightly longer.
This policy applies to purchases made directly through our platform. Purchases made through third-party marketplaces or other platforms (e.g., Google Play, Apple App Store) are subject to their respective refund policies.
We reserve the right to deny a refund if we determine that a user is abusing the refund system or if the request is not in line with the conditions listed above.
We may revise this refund policy at any time. Any changes will apply to new purchases made after the date of update. Existing purchases will continue to be governed by the terms in place at the time of transaction.
At TouchCore Gaming, we care about our players' experiences. This Refund Policy is designed to provide flexibility while maintaining fair use. If you feel unsatisfied with your purchase and believe your case meets the outlined criteria, please reach out. We are always ready to help you resolve any issues as efficiently and fairly as possible.
Thank you for being part of our mobile gaming community.