Privacy Policy – TouchCore Gaming

At TouchCore Gaming, we value your privacy and are fully committed to protecting your personal data. Whether you are playing one of our mobile games, accessing bonus content, participating in events, or simply browsing our app or website, this Privacy Policy outlines how we collect, use, store, and protect your information. By engaging with our mobile games or associated services, you accept the practices described in this policy.

1. Information We Collect

When you use our mobile games or related services, we may collect various types of data, including:

• Personal Information: When you create an account, register for a tournament, subscribe to our newsletters, or make a purchase within the app, you may provide your name, username, email address, age or birthdate, payment details, and preferences.
• Device and Technical Data: Automatically collected information includes your device type, operating system, screen resolution, language settings, IP address, time zone, mobile carrier, game version, and device identifiers (such as advertising ID or device ID).
• Gameplay and Interaction Data: We collect data related to your use of the game, such as progress, achievements, in-app purchases, in-game messages, playtime, session duration, leaderboard ranking, and preferences. If you play in multiplayer mode, we may also collect interaction history and match results.
• Social Media and External Accounts: If you choose to log in using social media or connect your game account to a third-party platform, we may access certain information from those accounts based on your privacy settings, including your name, avatar, and friend list.
• Communication and Feedback: When you contact our support team, submit a report, or participate in surveys, we may collect the content of your communication, email address, and any attachments you provide.

2. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account or user profile
• To process transactions and deliver in-game content
• To personalize your gaming experience
• To provide customer service and technical support
• To send you important updates regarding the game
• To analyze game performance, detect bugs, and prevent cheating
• To improve game mechanics and develop new features
• To understand player behavior and optimize design
• To send you promotional offers, contests, or news (if you opt in)

Your data helps us enhance your overall experience and maintain a secure, fair, and enjoyable gaming environment.

3. Data Sharing

We may share your data with trusted third-party partners who help us provide, operate, or support our services. This may include:

• Payment processing providers
• Cloud storage and database services
• Customer support platforms
• Marketing services (e.g., for push notifications)
• Analytics providers for player behavior and performance metrics
• Anti-fraud and anti-cheating technologies

All third parties we work with are contractually obligated to protect your data and only use it for specified purposes. We do not sell or rent your personal information to outside entities.

In exceptional circumstances, we may disclose information when legally required or to protect our legal rights, comply with judicial proceedings, or respond to law enforcement inquiries.

4. Your Rights and Choices

You have control over your personal data. Depending on your location and applicable law, you may have the right to:

• Access the data we hold about you
• Correct or update inaccurate or outdated information
• Request deletion of your account or personal data
• Withdraw consent for data processing, where applicable
• Opt out of marketing communications
• Object to certain uses of your data

If you'd like to exercise any of these rights, please contact us through the support options available in the game or app. We will process your request in accordance with legal requirements and respond within a reasonable timeframe.

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. For example:

• Account information is stored while your profile remains active
• Purchase history is retained for accounting and tax compliance
• Gameplay data is maintained to allow progress tracking and player ranking
• Support messages are retained for a limited period for quality assurance

When your data is no longer needed, we delete or anonymize it securely.

6. Security

We use industry-standard security measures to protect your personal data. These include:

• Data encryption during transmission
• Secure server infrastructure and firewalls
• Access control and account verification protocols
• Regular audits and vulnerability assessments
• Staff training on privacy and security best practices

While we work hard to keep your data safe, no system is completely immune to risk. We encourage you to keep your device secure, use strong passwords, and log out after using shared devices.

7. Children’s Privacy

Our mobile games are intended for a general audience. If a game is designed specifically for children or has age restrictions, we apply additional measures such as parental consent mechanisms. We do not knowingly collect personal information from users under the age of 13 without proper consent. If we become aware that we have inadvertently collected such data, we will take steps to remove it as quickly as possible.

8. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our services, legal obligations, or user feedback. When significant changes occur, we may notify you through the game or app interface. Your continued use of our services following such updates will signify your acceptance of the new policy.

9. Contact Us

If you have questions, concerns, or complaints regarding our Privacy Policy or how we process your personal data, please contact us directly through our customer support channels within the app. We are committed to protecting your data and maintaining a trustworthy relationship with all our players.